Challenge

Den Bosch’s enforcement officers faced several challenges impacting their ability to maintain public safety effectively:

Officer Safety and Public Interactions: Ensuring officer safety and managing public interactions were critical, especially in tense situations and during events. Existing tools were inadequate for effectively de-escalating confrontations.

Lack of Real-Time Insight: Before the bodycams, officers could not provide real-time data during events and incidents, hindering appropriate escalation and response.

 Evidence Management: A robust system to manage and securely store video footage, essential for legal proceedings and maintaining transparency, was crucial.

Solution

To address these challenges, Den Bosch collaborated with ZEPCAM to equip municipal enforcement officers with advanced bodycam technology, including:

ZEPCAM Bodycams: Deployment of T2+ and T3 Live bodycams among BOAs, providing high-quality video and audio recording and live streaming capabilities.

Integration with Milestone XProtect Software: Milestone’s video management software enabled live footage streaming directly to control rooms, providing instant access to video feeds during events and critical incidents. A significant feature of this integration is the immediate display of a large, live image, including audio from the bodycam, signaling that something important is occurring and that monitoring is required.

Training and Support: ZEPCAM provided comprehensive training to BOAs and administrative staff, ensuring full awareness of the bodycams’ functionalities and best practices.

Results

The implementation of ZEPCAM bodycams led to significant improvements in public safety and operational efficiency:

De-escalation of Incidents: Bodycams effectively de-escalate volatile situations. Merely threatening to activate the bodycam often prompts calmer behaviour, contributing to a safer environment for officers and citizens. Audio in the bodycam footage provided through Milestone XProtect software further enhances situational awareness and response.

Improved Officer and Public Safety: Live streaming of bodycam video and audio provides valuable, actionable context and enhances officer safety during incidents, allowing faster and better decisions for follow-up action. In the control room, municipal staff and police can monitor these live feeds, facilitating immediate decisions on whether BOA support suffices or police deployment is necessary.

Improved Evidence Collection: Central secure storage and easy access to all footage via ZEPCAM Manager enhanced evidence quality and reliability.

Looking Ahead

The implementation of ZEPCAM bodycams in Den Bosch has significantly improved the efficiency and safety of municipal enforcement operations. It has also increased community security. Den Bosch is upgrading its bodycam technology from the T2+ model to the T3 Live with live streaming capabilities as part of its efforts to advance these technologies. This initiative showcases the transformative impact of technology on public safety services and sets an example for other cities to follow.

Connect with Our Experts

The implementation of ZEPCAM bodycams in Den Bosch has significantly enhanced public safety. If you want to learn how ZEPCAM solutions can help your organisation, please get in touch with one of our experts. They are ready to offer personalised advice and detailed information to meet your needs. Contact us today to learn more about how ZEPCAM can improve safety and efficiency.