Quick answers to common questions: download the manuals, check the FAQ’s
For the first time users we recommend to read the user manuals carefully. Do you still have a question, then you can take a look at the most frequently asked questions. These are grouped by subject.
Do you need support? Create a support ticket
If you can’t find your answer in the frequently asked questions or if you need support, please ask our support team. You will need to make a ticket to ask your question. After you have created a ticket you will receive a confirmation email. One of our employees will respond to your inquiry as soon as possible.
View current support tickets
When a ticket is created you can check its development to current events. If your ticket has been created you can still add comments or a file. So you can add something to your question, when something comes to mind.
Before you can use the Support Desk, you should register so you can log a ticket and you can view your current tickets.
Telephone support by one of our specialists
If you still haven’t found your asnwer to you question or if you need direct help from one of our specialists, please contact us by phone.