The number of incidents due to aggression among patients and visitors in hospitals is increasing, partly due to the corona crisis. This is where the use of bodycams comes in.
Both the University Medical Center Utrecht and Máxima MC in The Netherlands currently use bodycams and report having good experiences with them. Their objectives? Increasing the sense of safety of care workers and security guards and de-escalating potential incidents.
The de-escalating effect demonstrated by police officers wearing bodycams is also applicable to hospital staff. ‘‘We now say in an incident: please note, this conversation is being filmed,’’ says Carel Los, responsible for security at the University Medical Center Utrecht (UMC). ‘‘Often the tone changes immediately and the aggression diminishes.’’
The de-escalating effect works both ways: security guards wearing a bodycam also behave differently and feel safer and calmer as a result. Above all, the bodycam is seen as a learning tool for security guards to curb aggression. Together with the security guards, security workers analyze the recorded images. As they reflect on certain incidents, they aim to discover what triggers someone to become aggressive and which approach is the most effective.
So far, security team workers from both UMC Utrecht and Máxima MC have nothing but good things to say regarding the use of bodycams, emphasizing improved feelings of safety and the ability to provide the perfect images to the police after an incident.
Google translated version in English: shorturl.at/imnEP
Original article in Dutch: shorturl.at/gnGOU